Shipping policy
Where we ship
We currently ship to addresses in the United States only. We can't ship orders to other countries at this time.
Processing time
Processing is the time we take to confirm your order and send it to our fulfillment partner. It takes 1–3 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day. Processing time is separate from delivery time.
Estimated delivery time
After processing, your order is prepared and shipped by our fulfillment partners overseas. Delivery estimates, counted from the day you place your order:
| Items | Processing | Estimated delivery (including processing) |
|---|---|---|
| Most items | 1–3 business days | 7–15 business days |
| Some larger or heavier items (noted on the product page) | 1–3 business days | 10–20 business days |
These are estimates, not guarantees. We can't promise delivery by a specific date.
Shipping method and cost
| Method | Cost | Tracking |
|---|---|---|
| Standard Tracked Shipping | $8.00 per order | Yes |
| Standard Tracked Shipping, orders of $70 or more | Free | Yes |
Shipping costs are shown at checkout before you pay. We don't currently offer express or expedited shipping.
Orders with more than one item
Your items may ship from different fulfillment locations. If so, they'll arrive in separate packages on different days, each with its own tracking number. You're only charged shipping once per order.
Tracking
Every order ships with tracking. When your order ships, we'll email you a tracking number and link. It can take a few days for tracking to show movement after the label is created. If tracking hasn't updated in 7 days, please contact us.
Possible delays
Delivery can take longer during peak seasons and holidays, bad weather, or carrier and customs backlogs, and for remote addresses. If we learn your order will be significantly delayed, we'll contact you. If a delay is too long for you, you can cancel for a full refund of anything that hasn't shipped.
Customs, duties and import fees
Our items ship from overseas into the United States. Shipments into the US may be subject to import duties. If a carrier asks you to pay any duties, taxes or fees before delivering your order, please contact us before paying and we'll help sort it out.
Address errors
Please check your shipping address carefully at checkout. If you spot a mistake, email us right away. We can update the address only if your order hasn't been processed yet. We can't redirect packages once they've shipped. If a package is returned or lost because of an incorrect or incomplete address, we'll work with you on a reshipment, which may involve an extra shipping charge.
Lost packages
If your tracking shows no delivery 30 days after your order shipped, or it says delivered but you can't find the package, contact us. We'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or give you a full refund. For "delivered but not received" cases, please check with neighbors and your building's mailroom first, and wait 2 business days in case of an early delivery scan.
Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery. Include your order number and photos of the item and the packaging. We'll send a replacement or refund at no cost to you. For returns of undamaged items, see our Refund Policy.
Contact us about shipping
Email: oakmeregoods@gmail.com
Phone: 503-969-4130
Please include your order number. We reply within 1–2 business days.